The OST Field

Quality Improvement is Always a Journey and Never a Destination

by Patrick Freeland, Quality Improvement Manager, Prime Time Palm Beach County I started my career in 2001 working for Boys and Girls Town of South Florida, providing home and school-based prevention/intervention services to children.  Among other responsibilities, I was tasked to appropriately respond to children’s statements of self-harm (i.e., “I’m so angry, I want to…

Read More